sales@copiesamerica.com
1 -800-423-2679
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1 -800-423-2679

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FAQs

  • ABOUT COPIESAMERICA.COM
    • Q: What services does Copies America offer?
      • Copies America specializes in customized printing solutions. We provide a wide range of services including business cards, brochures, flyers, banners, and promotional materials, Large format and sign Printing. Also we provider services Branding, Graphic Design, Web Design. See more details on services link. Whether you're a small business or a large corporation, we have the tools and expertise to meet your printing needs.
    • Q: How can I place an order?
      • Placing an order with Copies America is easy! You can visit our website and use our online ordering system, or reach out to one of our team members by calling 1-800-423-2679, Monday through Friday from 8:00 AM to 5:00 PM EST. Simply provide your design specifications, and we’ll guide you through the process from start to finish.
    • Q: What file formats do you accept for printing?
      • We recommend submitting PDFs (Portable Document Format) with at least a 1/8” bleed and crop marks. Most office and design software allows you to save or export your files as a PDF. In some cases, we may request the original file if any artwork adjustments are needed.
    • Q: What resolution should my photos and graphics be?
      • For optimal print quality, photos and graphics should be set to 300 dpi. Images sourced from the internet often have a lower resolution, usually 72 dpi or 96 dpi, which can result in pixelation and a blocky appearance when printed. Whenever possible, save all photos in CMYK mode rather than RGB, as RGB images may not print correctly. If you're unable to save your image in CMYK mode, please inform us.
    • Q: What is your turnaround time?
      • Turnaround time depends on the size and complexity of your order. Typically, standard orders are processed within 3-5 business days. For rush orders, please Contact Us directly, and we’ll do our best to accommodate your timeline.
    • Q: Do you offer bulk printing discounts?
      • Yes, we offer competitive pricing for bulk orders. The more you print, the more you save! Contact Us our customer service team for a custom quote tailored to your specific needs.
    • Q: Can I see a proof before my order is printed?
      • Absolutely! We provide digital proofs (pdf) for your approval before we begin printing. This ensures that everything is exactly how you want it before the final production. Providing digital proof and approval may change the production and delivery time and date.
    • Q: What is your return or refund policy?
      • Customer satisfaction is our top priority. If there is an issue with your order, please contact us within 7 days of receiving your product. We’ll work with you to resolve the issue, whether it’s a reprint or a refund.
    • Q: How do I know my order is in good hands?
      • At Copies America, we pride ourselves on quality and attention to detail. We use state-of-the-art printing technology and carefully inspect each order to ensure it meets our high standards.
    • Q: Can you ship my order to multiple locations in the US?
      • Yes, we offer multi-location shipping. Whether you need your materials sent to one address or several, we can accommodate your shipping needs. Just let us know the details when placing your order.
    • Q: How can I track my order?

      • Once your order is shipped, you'll receive a tracking number via email to monitor its delivery status online.

        You can also log in to your account, go to My Account → My Orders or Completed Orders, and click on the order number to track your shipment.

    • Q: What payment methods do you accept?
      • We accept all major credit cards and PayPal. Payment options and details will be available on the checkout page.
    • Q: Which browsers work best with your site?
      • Our site is designed to function across all browsers, but for the best experience, we recommend using the latest versions of Microsoft Edge or Google Chrome for Windows, and Firefox, Chrome, or Safari for Mac.
    • Q: What are crop marks?
      • Crop marks are lines placed at the corners of your artwork to indicate where the paper should be trimmed after printing.
    • Q: What is bleed?
      • Bleed refers to the area of your design that extends beyond the trim edge, ensuring that your artwork reaches the edge of the finished piece without any white borders. For more details, please read more on bleed.
    • Q: How long will you keep my artwork?
      • Your artwork will be available for direct re-order on our site for 12 months. After this period, some artwork may be archived. If you need access to artwork that is no longer available on the site, please fill out our contact form or reach out to our customer service department at 1-800-423-2679, Monday through Friday from 8:00 AM to 5:00 PM EST.
  • BINDERY & FINISHING
    • Q: Comb Bound Books
      • A popular form of binding, comb bound books uses plastic spines with 19 rings (for US Letter size). Depending upon the paper stock quality, comb binding can be used for a small book to a very thick book.
      • Comb bound book is a great way to showcase your business proposal or big event. The customized look enhanced with design, images and text can give a personalized look to your book to suit your specific needs.
      • Where the smallest size of comb 3/16” is ideal for holding documents that are just a few pages long, the largest sized comb, that is, 2” can hold up to 400 sheets of paper.
    • Q: Coil bound books
      • Coil binding is a great choice for books that need to be used frequently, that is, opened and closed regularly. Another big advantage with this form of binding is that the book can be opened 360 degrees and lay flat on the surface.
      • In coil binding, the documents or papers are neatly organized between the two sheets of card stock available in clear plastic for front and back cover or your choice of leatherette in black or blue color. The plastic coil that runs through the holes and punctured through the covers and the papers, holds recipe books, annual reports, training manuals, reference books, and diaries firmly.
      • Coil Binding is perfect for binding sheets of 8.5” x 11” and can be used for binding a very small to a very thick book depending upon the paper stock quality selected.
    • Q: Cutting
      • Give an ultimate finesse to your printing material by opting for the finely edged and smooth cutting services that CopiesAmerica.com is renowned for. With our tailor-made solutions, we can cut your flyers, brochures and booklets to any customized dimensions and size.
      • Our large and aesthetic cutting machines seamlessly cut the large sheets of paper without compromising on the printing quality. This also enables us to carry out large orders in minimum possible time.
      • Irrespective of your chosen paper stock quality, we are able to deliver consistent results and satisfaction through our keen attention to detail and customer-oriented approach.
    • Q: Folding
      • Once your document is printed it can be folded in various ways. The document has to be designed properly for a fold. The most popular folding options available are single or half fold, letter, “Z” folds.
      • Whatever may be your requirement, speak to our friendly customer care staff to find the best solution.
      • Size Guide:
      • Minimum sheet size: 5.5″ x 8.5″
      • Maximum sheet size: 12″ x 18″
    • Q: Hole Drilling
      • Hole drilling produces very clean and precisely-placed holes through a thick stack of papers.
      • Since holes gives the flexibility to add or remove pages in a 3 ring or more binder, industries like hotel and retail find it particularly useful for binding things like cook books, which can change on a fairly regular basis. Another advantage of hole drilling is that it makes archiving easy.
    • Q: Numbering
      • Whether it’s business forms, pages or event tickets, numbering is widely used for sequential forms, catalogs, magazines and ticket numbering among others.
      • The consecutive numbering system that changes sequentially from one document to another can be of any digit size (including alphabets) and color (usually red but any color can be used) as per your requirement.
      • Whatever may be your requirement, efficient numbering service can significantly reduce your manual time and cost.
    • Q: Perfect Binding
      • Perfect binding utilizes an adhesive that is applied to the spine of the gathered pages to make sure they are perfectly bound when dry. The most common applications of perfect bound include telephone books, catalogs, paperback books and magazines.
      • Although perfect bound documents have certain limitations to how much they can lay flat but they add a particular style and look to the booklet that cannot be matched by spiral or comb binding
      • The soft cover style perfect bound booklet not only allows you to print on the spine but also makes it possible to add images, text or graphics on the front and back cover to give it a professional yet creative look.
      • Available for different paper sizes and types in a bleed or no bleed format, the cover of perfect bound is usually printed on a card stock sheet. While there is no minimum count, you can start with 4 sheets and go up to 1.25" thick for perfect bound
    • Q: Scoring
      • Scoring can be defined as the process of making a crease in the paper where the fold line will occur. This enhances the appearance of the fold which acts as a guideline for folding as well as reduces the chances for the paper to crack.
      • For heavy weight papers like card stock, scoring is done before folding. Where the light weighted papers fold without the need for scoring, heavy weighted or thick papers require a wider score for better folding.
    • Q: Stapled Booklets
      • Give a boost to your marketing campaigns with the stapled booklets which are ideal for programs, brochures and company catalogues. Opt for Letter 8.5” x 11” or 5.5” x 8.5” finished sizes and order the stapled booklet printing in full color or black ink depending upon your requirements.
      • Saddled Stitched Booklets bound in this way are stapled through the fold line in such a way that the minimum design is lost in the center binding while the booklet opens fairly flat.
      • Stapled booklets are best for containing up to 72 panels.
    • Q: Stapling
      • Stapling allows you to bind several sheets in an easy to handle packet. In the single staple, you can have the staple on the upper left or upper right corner of the sheets.
      • The number of sheets/papers that can be stapled depend upon the quality and thickness of the paper stock.
    • Q: Tape Binding
      • Tape Binding offers a perfect solution for small quantity orders usually needed for conference and training sessions and require little dressing up. In this process, a cloth strip of adhesive tape is used along the binding edge of the document and the front and back covers are added to form a booklet. Tape binding is relatively stiff and hence, cannot lay flat.
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